Terms & Conditions
1. Booking and Payment
The property is let to you for the period stated in your booking confirmation. You agree to not sublet or assign the property or any part of it. Extensions are subject to availability and approval by the property owner.
Booking Deposits are required to hold a booking. A 50% deposit is required.
Failure to make the payment will make your booking subject to the Cancellation & Refund Policy below. Deposits can be made directly on our site by credit card, or you can transfer funds into our specified bank account details. All bank deposits require the reference given during booking confirmation.
All amounts are expressed and processed in Australian dollars. ($AUD)
2. Residential Amenity & Good Neighbourly Behaviour
All visitors must comply with the By-Laws that apply to the property, engage in good neighbourly behaviour, preserve the residential amenity and not be a nuisance or annoyance to adjoining or neighbouring occupiers (eg. loud music, parking). Particularly noise should be kept to a minimum between 10pm and 8am.
The maximum number of persons that may be accommodated at the property is specified in your booking confirmation. Excess persons will be required to vacate the property or a pro rata charge may apply if appropriate bedding is available at the property at the property owner’s discretion. All properties have a strict no party and no functions policy unless prior express written approval is granted by the property owner.
Visitors must leave the property in a clean and tidy condition, and adhere to recycling/garbage removal programs.
3. Bond/Security Deposit and Property Damage
The visitor may not remove any of the furniture or effects from the property and will be liable for any furniture or effects damaged or missing from the property. Furniture must be returned to its original position.
Kookaburra Farm Stay has the authority to deduct monies from the security deposit or credit card to remedy any damage, excess cleaning, missing items, excess utilities caused by the visitor, or to invoice the visitor by email, fax or post for immediate payment.
4. Liability & Rental Guarantee
You agree to indemnify Kookaburra Farm Stay and the property owner from any claim of loss of personal effects or financial damage direct or indirect whatsoever incurred by you in booking any cottages or cabins on the property.
5. General Conduct
Visitors must not smoke within the property else a de-odorising fee will apply.
Visitors must, every time they depart the property, securely lock doors and windows, and switch off lighting, appliances and water to conserve resources and avoid damage.
The visitor shall immediately report to property manager any repairs required or damage.
Pets are permitted. You need to notify property manager at the time of booking. Failure to do so may result in termination of the booking.
6. Right to inspect the Property and re-enter the Property
The property owner has the right to inspect the property during the booking period subject to reasonable prior notice being given unless the property owner has reasonable grounds to believe that the property is being damaged or at risk or if the visitor breaches any term of this agreement.
7. Arrival, Departure & Keys & Lock Outs
Visitors may collect the keys after 2pm on the Arrival Date. The property must be vacated by the Visitor and keys returned to the Kookaburra Farm Stay by 10:00 am on the Departure Date. Failure to depart will authorise Kookaburra Farm Stay to levy additional charges for rental and costs incurred.
Visitors are responsible for keys (including access devices) and loss of keys and key/lock replacement costs will be passed on to the visitor.
8. Cancellation by the Property Manager
In the unlikely instance that a property is withdrawn, Kookaburra Farm Stay will endeavour to locate an alternative property of similar location and features, or offer a full refund. If the visitor selects one of the alternative properties, a new booking will be created funds will be transferred to the new booking.
9. Privacy and General Law
Kookaburra Farm Stay will not share your personal information with any third party, unless it is required to complete your booking, provide services to you, or settle your account.
10. Cancellation & Refund Policy
For cancellations made 14 or more days before arrival, a refund of all payments less the booking fee of 10% will be given.
For cancellations made less than 14 days before arrival the deposit and any other payment made up to 50% of the total booking cost will be forfeited.
No refunds will be given where the cancellation is made after the commencement of the accommodation period.